Customer Service

MyExpatShop is committed to delivering quality service, especially when you need our assistance.

Just contact us via this contact form , or call us at +41 (0)22 301 11 51.

Our postal address is MyExpatshop, 16 Chemin du Foron, CH-1226 Thonex.

If you have a query for MyExpatShop, please use email as far as possible.

Customer service is important to MyExpatShop. We understand that meeting customer expectations and providing customer satisfaction often requires our services both during and after a purchase. To ensure that, we provide both telephone and email support and as much information as possible on questions concerning orders, payments, shipping and returns, etc., via the links which are at the bottom of every page on our site.

There is also an FAQ page. If you don't find the answer to your query, please complete this contact form


MyExpatShop does not, and never has, transmited, in any form and to any entity, any of the client information it's systems register in the pursuance of providing an ecommerce service.
We collect only the information necessary to process your orders.
We do not collect any financial information.

In the past, we have offered to help clients, in the exceptional case that they have a complaint about a product, by passing their complaint back to the manufacturer. 

Because of GDPR, we will no longer offer this service.

If you have a complaint about a product, you must contact the manufacturer yourself. This means that you, and only you, will decide what information you divulge.

If you have trouble finding the contact details of the manufacturer, we will of course help.